French speaking Customer Support Representative

Join our fast-growing company as a French speaking Customer Support Representative with French C1 level language skills.

It is a remote full-time position.

Schedule: Monday-Friday,

Option 1) 8AM-5PM CET

Option 2) 9AM-6PM CET

Mon-Fri

At PEXLY you have great opportunity to get:

* Experience in the international company working with people around the globe;
* Compensation – $800 during the probation period (2 month), $100 training bonus paid after successful probation of 2 months , After probation : $800 + $300 bonus based on KPIs (where $100 is for quality, $150 for productivity, $50 for schedule adherence)
* Training will be provided by the company and the client;
* 20 paid days of vacations, 10 paid days sick leaves per year;
* Management's attention, support and motivation.

Your Responsibilities:

• Provide customer support via calls, emails, chats;

• Answer general and order-related questions;

• Handle customer complaints and provide appropriate resolutions;

• Escalate complex issues to the technical department;

• Report to senior management on customers' feedback, complaints, quality etc.

• Perform other related CS tasks.

You are our perfect candidate if you have:

* Experience in Customer support at least 1 year;
* French C1 level (fluent writing and speaking);
* Excellent organizational skills and the capacity to manage multiple tasks efficiently.
* Problem-resolution skills;
* Strong communication abilities, both verbal and written.
* Ability to work in a stressful situation, having empathy and patience when dealing with customer concerns, skills of active listening and attention to detail;
* Respect to the Customers, focus on helping ability, empathy;
* Self-employment. We will sign a contract with you as with independent businessman;

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!