French and English speaking Customer Support Representative

Join our fast-growing company as a French speaking Customer Support Representative with English C1 level and French C1 level language skills.

It is a remote full-time position.

Schedule: Monday-Friday, 09:00 - 18:00 EST or 10:00 - 19:00 EST

At PEXLY you have great opportunity to get:

* Experience in the international company working with people around the globe;
* Compensation – $750 during the probation period and $800 after probation;
* Bonus - $50 /month for completing the KPIs, after the probation period, and $25 for the home internet;
* Training will be provided by the company and the client;
* 20 paid days of vacations, 10 paid days sick leaves per year;
* Management's attention, support and motivation.

Your Responsibilities:

• Respond to inbound calls from customers regarding warranty coverage, product support, and

general inquiries in a courteous and helpful manner.

• Make outbound calls to follow up on technician visits, appointment scheduling, or outstanding

claim details.

• Log and report new claims accurately, ensuring all required information is gathered and submitted

to the appropriate internal departments.

• Offer clear, accurate information about protection plans, warranty services, and the claims

process.

• Transfer calls or escalate complex cases to the appropriate department when necessary,

ensuring a smooth handover.

• Document all customer interactions clearly and completely in the system, following company

procedures.

• Carry out any other duties or tasks assigned by your Team Leader to support daily operations and

team goals.

You are our perfect candidate if you have:

* Experience in Customer support at least 1 year;
* French C1 level (fluent writing and speaking);
* English C1 level (fluent writing and speaking);
* Excellent organizational skills and the capacity to manage multiple tasks efficiently.
* Problem-resolution skills;
* Previous experience in warranty or insurance services is considered an asset.
* Proven experience supporting customers based in the United States and Canada.
* Basic understanding of Canadian geography, languages, and regional differences, as the role

involves handling addresses across various provinces and communicating in both English and

French.

* Strong communication abilities, both verbal and written.
* Ability to work in a stressful situation, having empathy and patience when dealing with customer concerns, skills of active listening and attention to detail;
* Respect to the Customers, focus on helping ability, empathy;
* Self-employment. We will sign a contract with you as with independent businessman;

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!