Bilingual German Customer Support Agent

🟠 About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Learn more about us

Our client, a leading e-commerce company in Germany, is expanding its team! 🚀

If you are fluent in German (C1/C2) and have a passion for providing exceptional customer support, this could be the perfect opportunity for you. We’re looking for proactive, customer-focused professionals ready to make an impact.

🔑 What You’ll Do

* Handle a high volume of inbound and outbound phone calls, emails, and chat interactions from customers with queries, concerns, or issues requiring resolution.
* Sell electronic and media equipment
* Handle customer queries around quality issues, delivery status, grading delays, and payments
* Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).
* Work closely with other departments to escalate and resolve complex customer issues effectively.
* Communicate with a positive, solution-oriented attitude, fostering strong relationships with customers, team members, and managers.
* Assess and identify customers’ needs to promptly provide solutions and ensure satisfaction.
* Build and maintain trust with customers, clients, and key stakeholders through open, professional, and effective communication.
* Take full ownership of customer complaints and issues, ensuring satisfactory resolution before escalating when necessary.
* Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.

💡 What We’re Looking For

* Proven experience in customer service/support, ideally in a call center or BPO environment.
* Experience/knowledge of CRM tools like Zendesk and Salesforce
* Fluent in English and German (level C1 or C2) (clear spoken and written communication, with minimal native accent).
* Exceptional problem-solving and negotiation skills, especially when managing difficult customer interactions.
* Willingness to work (8:00AM - 8:00 PM CET, )
* Demonstrates empathy and strong soft skills essential for effective customer support.
* Ability to multitask, stay calm, and perform under pressure in a fast-paced environment.
* Proven track record of achieving KPIs, including CSAT scores and overall QA performance.
* Thrives on taking ownership of situations, ensuring follow-through on commitments to the customer.

💻 Technical Requirements

* Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps
* System: Windows 10 or more. 32 -bit Operation system.
* Laptop (Bring You Own Device ) No Chromebook, Linux OS, or Desktop) 8GB RAM or more
* Processors - Intel Core i5 or up.
* Wired headset
* Quiet working environment

✨Why Join Us?

* Collaborate with a global team and work with leading brands in the industry.
* Be part of a fast-growing company committed to professional growth and career development.
* Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.

⚠️ Important notes:

* This role is only open to applicants from South Africa
* Influx never asks candidates to make any payment throughout the entire recruitment process.
* Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you (or someone you know), click the application link above and apply today! 🚀