Job Description

* Document scrutiny and collection of applications for visa processing.
* Handle customer/applicant queries personally or via email, telephone.
* Handle cash and bank related transactions if assigned and ensure 100% accuracy.
* Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
* Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
* Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
* Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
* Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
* Ensure that the entire process is completed within the mandated Turn Around Time.
* Assist Deputy Manager/Operations Manager in execution of WB Project.
* Ensure judicious use of natural resources.
* Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Job Description

Job Description - 3