About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Title: Bilingual Administrative Coordinator (English/French) – HVAC Operations

Location: Fully Remote, Morocco

Rate: $11.00 - $12.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description

As a Bilingual Administrative Coordinator, you will focus on HVAC warranty processing, subsidy and rebate applications, data management, record maintenance, supplier coordination, customer communication, and operational support in both English and French.

Requirements

* Fluent written and verbal communication skills in both English and French
* Previous experience in administrative support, operations coordination, or data management
* Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
* Proficiency with Google Workspace, Microsoft Office, or similar administrative software
* Ability to work independently in a remote environment
* Strong problem-solving and process-oriented mindset

Preferences

* Experience working in the HVAC, construction, home services, or technical service industries
* Familiarity with warranty claims, rebates, or government subsidy programs
* Experience using CRM or customer management systems
* Previous remote work experience
* Ability to identify workflow inefficiencies and suggest improvements
* Experience supporting small business operations or cross-functional teams
* Basic understanding of service scheduling or equipment documentation processes

Responsibilities

* Process and manage HVAC equipment warranty applications and claims
* Submit and track government subsidy and rebate applications
* Maintain accurate customer profiles, equipment records, and service information
* Perform data entry and administrative record management tasks
* Coordinate and organize operational documentation and internal files
* Communicate professionally with customers, suppliers, and external parties in English and French
* Support process improvement initiatives to increase operational efficiency
* Register product warranties with manufacturers and maintain supporting documentation in ServiceTitan
* File parts and labor warranty claims with suppliers
* Assist management with supplier claims related to labor recovery for defective parts on recent installations
* Maintain clean and up-to-date records in ServiceTitan
* Add equipment installation notes to customer files
* Apply payments received from third-party financing companies in ServiceTitan
* Follow subsidy applications through to receipt of payment
* Register filter sizes in customer profiles and adjust inventory levels for filter usage from installations
* Assist with procurement initiatives, including sourcing suppliers and coordinating quotes
* Perform various ad hoc administrative and operational support tasks, including assisting with company events and management requests

Successful candidates for this role are expected to possess the following attributes:

* Must have excellent English communication skills.
* Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
* Great logical and verbal reasoning skills.
* Exceptionally detail-oriented.
* Exceptional problem-solving and information-processing skills.
* Ability to think outside the box.
* A great work ethic and interest in learning new concepts and growing with the job.
* Ability to work both independently and as part of a team.
* Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
* Must be comfortable with using a time-tracking software for payroll purposes.
* Must be willing to undergo a background verification check during the final stages of the hiring process.

Successful candidates for this role will be rewarded with the following benefits:

* A total of five paid vacation days per year (additional days can be taken unpaid).
* A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
* A paid 15-minute break for every 4 hours of work.
* Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.