CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER | PayTic | Casablanca

WE NEED YOU TO LEAD OUR CLIENT SUCCESS JOURNEY! 🚀

PayTic is revolutionizing the payments sector by simplifying and automating operations for banks, fintechs, and payment institutions. As we grow, we need a talented Customer Success Manager to take ownership of our client relationships.

Are you ready to make an impact in the future of payments?

WHAT WE NEED FROM YOU:

• Drive the client journey from sales handoff through onboarding to successful adoption

• Be the voice of the customer internally and collaborate with product teams

• Boost product adoption, client satisfaction, and account growth

• Analyze client needs, troubleshoot issues, and provide hands-on support

• Lead client training, QBRs, and success planning sessions

• Monitor client health and proactively address risks or roadblocks

WHAT YOU NEED TO BRING:

• 2-5 years of experience in Customer Success, Onboarding, or Implementation in a SaaS environment

• Strong client-facing communication skills and a consultative approach

• Proven ability to manage onboarding projects and cross-functional coordination

• Comfort working with data and client system integrations

• Detail-oriented mindset with excellent organizational skills

• Understanding of the payments industry (settlement processes, chargebacks, Mastercard & Visa rules)

• Experience with Jira

• Fluency in English and French

• Availability to travel for client meetings and key milestones

WHY WE NEED EACH OTHER:

You'll join a dynamic team where your contributions will have real impact. We value ownership, transparency, and continuous growth - both for our clients and our team members.

READY TO JOIN US?

Send your LinkedIn profile or CV with a note explaining why you're the person we need to: [email protected]

JOIN US IN SHAPING THE FUTURE OF PAYMENTS!

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