Customer service Intern

Company Description

Syngenta Group is one of the world’s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world’s most local agricultural technology and innovation partner. Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also committed to maintaining a workplace environment free from discrimination and harassment.

Job Description

We are seeking an enthusiastic Customer Service Intern to support our team in providing excellent service to our Moroccan customers. This internship offers a great opportunity to learn about customer relations, order processing, and basic supply chain operations in an international company.

The main responsabilities ares:

* Assist in communication with Moroccan customers under supervision
* Help collect and organize customer needs,
* Support the invoicing process for customers and assist with documentation
* Contribute to the complaint handling process, following Syngenta guidelines
* Assist the local supply chain team with daily activities as needed
* Help with basic office tasks in the Mohamedia's office

Learning Opportunities:

* Gain experience in preparing and maintaining order follow-up files
* Learn to create and send order status updates to customers
* Observe and assist with customer payment tracking processes
* Understand the basics of invoice and delivery note filing
* Gain insights into stakeholder communication in a business environment

Qualifications

* Currently pursuing a degree in Business Administration, Customer Service, or related field
* Basic knowledge of Microsoft Office suite, especially Excel
* Strong interest in customer service and supply chain operations
* Good communication skills in English and French
* Ability to work in a team and learn quickly
* Attention to detail and good organizational skills

Additional Information

This internship provides an excellent opportunity to gain hands-on experience in customer service within an international agricultural company. The successful candidate will work closely with experienced professionals and develop valuable skills for their future career.