Customer Success Associate

Plutus21 Partners is seeking a Customer Success Associate to join our global team and support customers virtually across regions.

This role follows Eastern Standard Time (EST) business hours.

Your mission is to maximize the value customers derive from our solutions by delivering impactful training and ongoing education.

You will play a key role in:

* Enabling customer adoption
* Building user confidence
* Supporting retention goals

This is done through close collaboration with Mid-Market Account Managers in the US and Europe.

This role is ideal for someone who:

* Thrives on engaging with users
* Translates technical tools into real-world workflows
* Creates scalable, repeatable impact

Key Responsibilities

* Deliver live and virtual product training sessions to new and existing users globally
* Create and maintain user enablement content (quick-start guides, video tutorials, best practices)
* Track customer engagement and product usage to prioritize outreach and identify training needs
* Collaborate with Mid-Market Account Managers to align training with renewal and growth goals
* Support onboarding of new customers through training facilitation
* Respond to user questions and escalate product issues or feedback appropriately
* Provide insights to internal teams on customer needs, adoption trends, and improvement areas

Required Skills & Experience

* 1+ years in a customer-facing role, ideally in SaaS, customer training, or support
* Strong communication and presentation skills, able to simplify complex tools
* Experience delivering virtual training to a global audience
* Highly organized and proactive, able to manage multiple training engagements at once
* Comfortable working cross-functionally and across time zones
* Proficiency in tools like Microsoft Teams, Salesforce, and content management systems is a plus