Customer Service Representative (Spanish & English)

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Key Responsibilities:

* Handle incoming requests via email, chat, and phone in both Spanish and English.
* Assist clients with hotel bookings, cancellations, modifications, and platform usage.
* Investigate and resolve issues related to availability, payments, overbookings, and supplier communication.
* Liaise with hotel partners and internal teams to resolve client cases efficiently.
* Maintain detailed and accurate records in the CRM system.
* Ensure KPIs (response time, resolution rate, satisfaction score) are consistently met or exceeded.
* Share customer feedback with internal teams to contribute to product and service improvements.
* Support during high-volume travel seasons and troubleshoot urgent cases with professionalism.

Requirements:

* Fluency in Spanish and English (spoken and written) – essential.
* At least 1 year of experience in customer service, preferably in travel environment, hospitality, or tech.
* Strong communication, interpersonal, and problem-solving skills.
* Comfortable working with online booking platforms, reservation systems, or CRM tools.
* Flexibility to work shifts, including weekends or holidays if required.
* Ability to work independently in a fast-paced, international environment.

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

* Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
* World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
* Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
* Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
* AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.