Technical Customer Service Representative

If you're ready to take on a new challenge, we invite you to join a community that values bold ideas and offers numerous opportunities for career development within a world-class multicultural environment!

Joining Cnexia means not only benefiting from a wide range of advantages and a pleasant work environment, but also gaining unlimited opportunities for learning and future growth.

Role Description

• Ensuring customer loyalty and satisfaction.

• Handling incoming calls and logging all types of incidents.

• Diagnosing malfunctions and identifying the root causes.

• Resolving simple and recurring issues.

• Demonstrating strong analytical skills, identifying problems, and making decisions.

• Communicating clearly and effectively.

• Adapting easily to various situations.

Qualifications

• High school diploma or equivalent, with at least 6 months of professional experience.

• Strong schedule flexibility to work 44 hours per week on rotating shifts.

• Excellent command of the French language.

• Good verbal communication skills, availability, courtesy, and perseverance.