English-speaking customer retention specialists - rabat

Description De L'offre D'emploi

Following a quality training, your missions will be as follows:

* Develop and implement personalized strategies to retain customers and reduce churn.
* Handle inquiries and resolve issues in a timely and professional manner.
* Promote relevant products and services that meet customer needs.
* Maintain accurate records of customer interactions and feedback.
* Collaborate closely with other departments to improve the overall customer experience.

Compétences et expérience requises

* Bachelor's degree or equivalent with at least 6 months of experience.
* Excellent schedule flexibility to work 44 hours per week on a rotational basis.
* Excellent communication skills in English (both spoken and written).
* Strong persuasion and negotiation skills.
* Empathy, patience, and problem-solving mindset.
* Previous experience in customer service, retention, or sales is a plus.

Benefits

* Paid training from day one.
* Open-ended contract (CDI), offering you stability and security.
* Comprehensive social security to guarantee your well-being.
* Private health insurance with attractive reimbursement rates.
* Free transportation provided (door to door transportation for night shifts),
* Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).