Customer Development Manager

About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be! Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Role Summary

As the Customer Development Manager for Colgate Palmolive Morocco, you will have ownership & responsibility to deliver revenue growth objectives on pricing and volume, manage GTN spending and retail execution. You will formulate and execute our strategic plan to reach maximum volume, profitability and customer service. You will also have direct oversight over the business P&L. You'll collaborate with direct reports and cross-functional partners to deliver designated account strategies and champion solutions where everyone wins. You will leverage consumer insights to drive incremental growth and strengthen the customer investment strategy, so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Key Responsibilities

* Building and managing relationships with retailers centrally and at store level.
* Leading and preparing for the annual & cycle negotiations as necessary (T&Cs, listings, planograms, displays, promotion execution...) at regional office and/or store level.
* Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s).
* Co-ordinating special events (store-level sell-in and communication ,materials management in-store etc.) in co-operation with the REM.
* Working with customer service to track orders, troubleshoot and achieve customer service KPI’s.
* Working with Logistics to plan, analyze and forecast customers needs and to ensure on-time and complete delivery.
* Monitoring sales and distribution performance , particularly for new products and taking timely action to drive continuous improvement.
* Regularly visiting stores in order to identify areas of improvement.
* Monitoring performance vs objectives , providing continuous coaching and feedback and conducting appraisals based on data.
* Reviewing Field Sales and Merchandiser itineraries (location, frequency, duration vs plan) and roles to ensure optimal deployment of limited resources.
* Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives.
* Identifying training needs and developing training plans with the Team Leader.
* Working with the REM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf.
* Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.
* Clearly communicating in-store objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan , share of shelf and planograms , POP placement vs plan.
* Resolving operational issues at head/regional offices or in-store.

Key Requirements

* Bachelor's Degree in Business Administration , Trade or other relevant field
* 8+ years in sales roles or adjacent experiences , preferably in FMCGs
* Previous people leadership experience, including leading teams
* Customer negotiation skills
* Excellent communication skills
* Values diverse contributions
* Strong cross-organizational relationships
* Proven teamwork and collaboration abilities
* Proficient in Microsoft Office or Google Suite(i.e., Sheets, Slides, Docs)