Virtual Assistant

Company Description

kuubiik is a global consulting company headquartered in Singapore, with operations in over 150 countries. Specializing in outsourcing and project-based solutions for all business functions, our diverse team includes professionals from Asia, Europe, and the Americas. Trusted by brands like Google, TikTok, AEM, HP, TELUS, MyRepublic, and SGS, kuubiik offers hourly and full-time outsourcing models to meet varied needs.

Role Description

One of our clients is looking for a proactive and detail-oriented Virtual Assistant to support our team with a combination of customer service and appointment setting responsibilities. The ideal candidate is highly organized, a great communicator, and capable of handling multiple tasks with efficiency and professionalism.

Key Responsibilities

* Respond to customer inquiries via email, chat, and social media promptly and professionally.
* Resolve customer complaints and issues with empathy, clarity, and efficiency.
* Maintain accurate records of customer interactions and transactions.
* Provide product/service information and escalate complex issues to the appropriate team.
* Monitor feedback and suggest improvements to enhance the customer experience.
* Manage and update calendars for one or more team members.
* Confirm, reschedule, or cancel appointments as needed.
* Send reminders and follow-up emails/messages to clients and prospects.
* Maintain CRM records with up-to-date customer and appointment data.

Must-Have Requirements

* Prior experience as a Virtual Assistant, Customer Support Rep, or Appointment Setter.
* Excellent spoken and written English.
* Strong organizational and time-management skills.
* Proficient with tools such as Google Workspace (Gmail, Calendar, Docs), Zoom, Slack, and CRM systems (e.g., HubSpot, Zoho, or similar).
* High attention to detail and ability to multitask.
* Reliable internet connection and a quiet workspace.