Specialist Advanced Customer Service Location

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 85,000 employees in 23 countries and generated consolidated sales of EUR 5 billion in 2024

Description Du Poste

Manages day-to-day customer service for selected customers (one face to the customer

for pre-series, series and aftersales) incl. coordination of day-to-day operations between

Advanced Delivery Center (ADC), customers, LEONI production facilities & third-party logistics

* Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
* Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
* Gathers and shares information regarding customer production program
* Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
* Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
* measures are not sufficient
* Manages customer packaging
* Manages customer logistics complaints
* Conducts cycle counting and stock take to ensure inventory accuracy in the ADC'.
* Supports implementation of customers terms, conditions and standards, including

customer specific processes

* Monitors actual costs & implements actions to reach costs targets and contributes to

yearly planning of structure cost budget

* Supports sales for VCM related recharges to customers (obsolete material, freights,services)

Team Leader: Regularly reviews the supplier delivery performance evaluation

Qualifications

Level of Education: Master’s degree (BAC+5)

* Branch Of Study: Supply chain management, Logistics management.
* Experience: 2 Years.
* Language: French and English are mandatory
* Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork
* Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique

Informations supplémentaires

Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.

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