Outbound Sales & Retention Specialist — Ape Born Fitness Remote | Commission + Base | Full-TimeAbout the RoleYou'll be the first human voice our customers hear after a key moment, a new purchase, a failed payment, a cancellation, or an abandoned cart. Your job is to call within 60 seconds of the trigger, every time, and turn that moment into a sale, a save, or a stronger relationship.This is not a cold calling role in the traditional sense. Every person you call has already interacted with our brand. Your job is to show up fast, sound human, and move them forward.What You'll DoCall new buyers within 60 seconds of purchase to welcome them, walk them through our Elite Club membership, and upsell the next relevant offerCall non-members who purchase and convert them into the ClubCall customers on failed payments, using a different approach depending on whether the card is dead or the charge is a soft decline, and recover the transactionCall churning subscribers before they're gone, uncover their reason, and offer the right retention pathCapture structured feedback on every call: why they bought, what drove their decision, objections raised, fulfillment issues, and overall experienceHit a sub-60-second time-to-lead on 100% of triggered accounts, with a defined retry cadence for no-answersWhat We Measure You OnTime-to-lead (target: under 60 seconds)Connection rateConversion rate by trigger type (new purchase / failed payment / cancellation / abandoned cart)Revenue recovered and revenue generatedScript variant performance (we A/B test continuously, you'll be part of that process)Quality of structured feedback captured per callWhat You NeedProven outbound phone sales experience, you're comfortable being the first voice someone hears and owning the outcomeAbility to adapt your approach mid-call based on the customer's situation (a failed card is a very different conversation than a cancellation)Discipline to follow a structured script while still sounding naturalFast, reliable internet and a quiet calling environmentFamiliarity or willingness to get up to speed with Shopify, Recharge, KlaviyoWorking knowledge of TCPA compliance and consent-based call recording — or willingness to be trained on it before your first callWhat We ProvideWarm leads only — every call is triggered by a real customer actionScripts per scenario, continuously refined through A/B testingFull reporting dashboard: recordings, outcomes, revenue impact, call logsClear escalation paths and retention offer guidelines so you're never improvising on a saveDirect feedback loop with the CS and marketing team on what you're hearingCompensationBase + performance bonus tied to revenue recovered/generated and connection rate. Details discussed at interview. Show more Show less Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Retail