Order Taker

At Mandarin Oriental, Marrakech, we are committed to delivering legendary service and creating unforgettable experiences for our guests. To support our In-Villa Dining team, we are looking for a dedicated and service-oriented professional to join us as an In-Villa Dining Order Taker.

Key Responsibilities

* Handle all In-Villa Dining guest calls in a courteous, efficient, and professional manner.
* Accurately take food and beverage orders, ensuring special requests and preferences are noted and communicated to the team.
* Coordinate with service and kitchen colleagues to guarantee timely and flawless delivery.
* Ensure menus, knowledge of offerings, and promotions are always up to date.
* Maintain Mandarin Oriental’s service standards, reflecting our values of excellence, empathy, and discretion.
* Follow all safety, hygiene, and security procedures.

Requirements

* Previous experience in F&B service or a call-taking role within luxury hospitality.
* Excellent communication skills in Arabic, French and English.
* Strong attention to detail and ability to multitask in a fast-paced environment.
* A warm, polished, and professional demeanor with a genuine passion for guest service.
* Flexibility to work in shifts, including evenings, weekends, and holidays.