Front Office Supervisor

Company Description

The View Hotel Rabat

Role Description

We are seeking a dedicated Front Office Supervisor for a full-time on-site role located in Rabat-Salé-Kénitra, Morocco. The Front Office Supervisor will oversee the daily operations of the front office, ensuring smooth functioning and exceptional customer service. Responsibilities include managing receptionist duties, coordinating reservations, assisting guests, and supervising front desk staff. This role requires maintaining high service standards and addressing guest inquiries efficiently while ensuring a seamless experience for all visitors.

Qualifications

* Strong Supervisory Skills to manage and lead the front office team effectively
* Experience in Receptionist Duties, including managing check-ins, check-outs, and guest interactions
* Exceptional Customer Service skills to provide a welcoming and positive guest experience
* Knowledge of Reservations processes and systems for managing bookings efficiently
* Excellent Communication skills, both verbal and written, to interact professionally with guests and team members
* Problem-solving abilities and the capacity to handle unexpected challenges
* Prior experience in the hospitality sector is preferred but not required
* Fluency in English, with proficiency in additional languages being a plus