Customer Support Engineer

Elopak has a fantastic opportunity for a Customer Support Engineer to join one of the most reputable and environmentally friendly companies within the packaging industry. The Customer Support Team in Elopak provides product and service information to customers and ensure that assigned tasks, routines and processes are fulfilled on time and according to guidelines given by Elopak.

Key Responsibilities And Accountabilities

* Handling internal and external spare parts orders (Special care to delivery parts on planned time).
* Maintenance and update spare parts data base and updating account information.
* Invoicing of spare parts (weekly basis).
* Communication and quotation regarding spare parts with local suppliers (internal and external).
* Managing spare part claims, following up to ensure resolution.
* Small and medium shipments related with Technical Department like spare parts, blanks, filled cartons for testing.
* Maintenance and update CRM data base.
* Support to ETS team (Checking extra hours, expenses, PPE, helping on IT isuues, etc.)
* Deal with couriers.

Qualifications

* Professional education/bachelor’s degree in technical fields, customer support or related fields.
* Customer Service/back office experience.
* Team player working in a multicultural environment.
* Customer Service oriented and problem-solving mindset.
* Fluent in English, French and Arabic.

WE OFFER

* Be part of a collaborative, innovative and international team.
* Enjoy opportunities for growth and development.
* Competitive salary and benefits package.