Customer Service Representative (International Logistics)

Job Description:

We are looking for motivated and customer-oriented Customer Service Representatives to join our inbound call center team. You will be the first point of contact for our clients, handling inquiries related to international shipments, tracking, and logistics support.

Responsibilities:

* Answer inbound calls from clients regarding their international shipments and logistics inquiries
* Provide timely, accurate, and professional assistance and information
* Resolve customer issues efficiently and escalate complex cases when necessary
* Maintain detailed records of customer interactions in the CRM system
* Collaborate with other departments to ensure smooth operations and customer satisfaction

Requirements:

* Proven experience in customer service or call center roles, preferably in logistics or international trade
* Excellent verbal and written communication skills in English (additional languages are a plus)
* Strong problem-solving abilities and attention to detail
* Ability to handle high call volumes with patience and professionalism
* Comfortable using CRM software and other digital tools
* Flexible and adaptable to changing priorities

What We Offer:

* Competitive salary and benefits
* Comprehensive training and ongoing professional development
* Friendly and supportive work environment
* Opportunity to grow within a global company