Customer Service Manager (OTC Lead )

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How You Will Contribute

You will:

* Manage the order fulfilment process, respecting the customer segment and channel mix
* Balance supply constraints and delivery of service levels through cross-functional alignment
* Use appropriate tools and processes such as availability checks and stock allocation rules
* Effectively manage new product introductions and product withdrawals to maximise sales and to minimise write-offs
* Work with cross functional teams to bring better efficiency and process enhancements.
* Measure performance across Order to cash
* Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.

What You Will Bring

A desire to drive your future and accelerate your career and the following experience and knowledge :

* Good numerical, analytical and logical reasoning skills
* Microsoft office applications
* High-level of SAP competence
* A customer-facing role within customer service, logistics or sales
* Experience in an order-to-cash environment
* Experience in customer service, logistics and sales
* Good knowledge of the total supply chain/order-to-cash process
* Strong analytical and problem-solving skills

More About This Role

* Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain
* Experience in Continuous Improvement and managing projects
* Working knowledge and experience in end to end Order to Cash business processes
* Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO
* Able to influence, negotiate and apply commercial acumen
* Min 8-10 year's experience in General/Basic Background in Functional Area
* Experience in Change and Execution Management

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics