* Handling incoming and outgoing calls from French and English-speaking customers.
* Handling order-related queries (placing, tracking, amending, cancelling).
* Providing personalised customer support throughout the order cycle.
* Monitor delivery times and alert customers to any problems.
* Providing clear, up-to-date information to customers.
* Handling complaints or incidents relating to products or orders.
* Escalate complex cases to the relevant departments (technical, logistics).
* Follow up until resolution and customer satisfaction.
Mensuel based
Rabat, Rabat-Salé-Kénitra, Morocco
Rabat, Rabat-Salé-Kénitra, Morocco
