Arabic Customer Service

Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!

Why us?

* MEXC (www.mexc.com) is one of the world's fastest growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
* Competitive salary + bonuses
* Career advancement
* Various benefits and support from the company

Job Responsibilities：

* Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
* Timely feedback on the problems existing in the process, collect and sort out problems;
* Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
* Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
* Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

* Good logical thinking ability, able to judge the real needs of users;
* Proficiency in Arabic and English is a must;
* Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
* Effectively adjust communication methods and styles according to different objects;
* Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.