Agent d'exposition

Location: Casablanca

Employment Type: Permanent Contract

Reports To: Exhibition Manager / Assistant Exhibition Manager

Job Summary:

We are seeking friendly, enthusiastic, and professional polyvalent employee to join our team for existing and upcoming exhibitions. As a key part of the visitor experience, you will be responsible for ensuring guests feel welcomed, informed, and supported throughout their visit. This is a public-facing role ideal for individuals with strong communication skills, a positive attitude, and a passion for delivering excellent customer service.

Key Responsibilities:

* Greet and welcome guests upon arrival with warmth and professionalism.
* Provide information about the exhibition layout, schedules, activities (VR, Immersive Room,..), Shop and other exhibition venue facilities.
* Assist with ticket scanning, registration, and entry procedures.
* Respond to visitor inquiries and resolve any issues or concerns promptly.
* Monitor guest flow and support crowd control and safety measures.
* Coordinate with security and event staff as needed to ensure a smooth operation.
* Maintain a clean and organized guest service area.
* Distribute promotional materials or exhibition guides.
* Support special needs guests and provide accessibility assistance when required.
* Collect feedback and relay suggestions or complaints to the relevant team.
* Communicate with guests of all ages and support with technical elements (VR/Interactive Exhibits)
* Ability to upsell and use sales platforms

Skills & Qualifications:

* Prior experience in customer service, hospitality, or events is preferred.
* Excellent verbal communication and interpersonal skills.
* Friendly, professional demeanor with a proactive and solution-focused approach.
* Ability to stay calm under pressure in a fast-paced environment.
* Basic computer or tablet literacy
* Punctual, reliable, and able to work flexible hours including weekends.
* Professional knowledge of French and English is required, other languages are a plus.

Working Conditions:

* Standing for extended periods.
* Working across multiple areas of the venue.
* Uniform or dress code will be required.
* Training provided prior to the event.

Why Join Us?

* Be part of a dynamic, high-energy event.
* Gain valuable experience in events and customer service.
* Work alongside a supportive and passionate team.
* Make a direct impact on visitor satisfaction and event success.