TELUS Digital is Hiring: Inbound Call Center Agents – Canadian Projects (Bilingual FR/EN)

Are you passionate about customer service and ready to join a fast-growing international company? TELUS Digital is looking for perfectly bilingual agents (French/English) to support our Canadian inbound call projects.

Main Responsibilities:

* Handle incoming calls from Canadian customers (in French and English) with professionalism and empathy
* Understand customer needs and provide accurate, efficient solutions
* Manage requests, follow up on cases, and ensure customer satisfaction
* Adhere to internal procedures and meet performance targets

🧩 Profile Requirements:

* Bilingual French / English – Minimum level B2 in both languages
* At least 6 months of proven experience in inbound call handling (call center or customer service role)
* Strong communication skills (spoken and written)
* Active listening, patience, and customer-focused mindset
* Comfortable using digital tools and web applications

💼 What We Offer:

* A professional, supportive, and dynamic work environment
* Exciting projects with a global leader in digital services and customer experience
* Full training and continuous coaching
* Career growth opportunities within TELUS Digital
* CNSS + CDI + AMO + Insurance SANLAM
* Transportation

📍 Position type: Inbound calls – Canadian projects

🌐 Location: On-site or remote, depending on project needs

📅 Availability: Immediate