Supply Side Onboarding Associate

CommonShare is hiring a Supply‑Side Onboarding Associate to bring new and existing suppliers onto our platform and set them up for long‑term success. This is a phone‑heavy, outward‑facing role: you’ll spend the majority of your day on outbound calls with suppliers and prospective partners, guiding them through account setup, data/configuration, and best practices. You should be completely fluent in English, comfortable explaining technical concepts in plain language, and energized by sustainability, products, and helping customers.

What you’ll do

* High‑volume outbound calling to current and prospective suppliers to drive sign‑ups, complete onboarding steps, and accelerate time‑to‑value.

* Run structured onboarding sessions: account creation, permissions, profile/certification setup, catalog or data import (e.g., CSV templates), and basic integration/connectivity checks.

* Diagnose and unblock technical issues (e.g., login/access, file formatting, API keys/webhooks/SFTP basics) and coordinate deeper issues with Product/Engineering or Support.

* Educate partners on how CommonShare supports sustainability/transparency goals; connect platform capabilities to suppliers’ business outcomes.

* Maintain clean, detailed CRM notes; manage follow‑ups, tasks, and sequences to keep every partner moving.

* Collaborate cross‑functionally (Sales, Product, Standards/Compliance, Support) to improve onboarding flows and close feedback loops (“voice of the customer”).

* Track and report progress against daily/weekly activity and activation targets (calls, connects, completed checklists, time‑to‑activation, CSAT).

* Contribute to and continually refine call guides, email templates, and onboarding documentation.

What you’ll bring

* Native‑level/near‑native English fluency, with clear, confident phone presence and excellent writing.

* 1–3+ years in outbound customer‑facing roles (Onboarding/Implementation, SDR/BDR, Customer Success, Support) in B2B/SaaS or marketplace settings.

* Technical aptitude: comfortable with modern web apps, spreadsheets, data imports (CSV/XLSX), and reading basic integration docs; able to translate technical steps into approachable guidance.

* Genuine interest in product and sustainability—curiosity about supply chains, certifications/standards, and how technology drives better practices.

* Strong organization and follow‑through: you manage dozens of accounts at once without losing the thread.

* Resilience and a builder mindset: you’re motivated by targets, coachable, and eager to iterate.

Nice to have (optional)

* Experience onboarding manufacturers, suppliers, or certification‑driven partners.

* Familiarity with common sustainability or product standards/certifications (e.g., GOTS, FSC, Fairtrade, B Corp)—or a fast learner ready to ramp.

* Exposure to APIs, webhooks, or ETL tools; basic SQL a plus (not required).

* Additional languages.

How we’ll measure success

* Activity & coverage: high daily outbound volume and talk time with consistent follow‑ups.

* Onboarding velocity: reduced time from signup → activation/completion of checklist.

* Quality: data completeness/accuracy at go‑live; low rework.

* Customer sentiment: CSAT/NPS on onboarding experience.

* Collaboration: quality of product feedback and documentation contributions.

Tools you may use

HubSpot, (CRM), dialer/VoIP (e.g., Aircall), cadence tools (e.g., Outreach), Google Sheets/Excel, ticketing,, knowledge base/wiki, and internal admin dashboards.

Working conditions

* This role is phone‑forward: expect several hours of talk time daily.
* Occasional early/late calls to accommodate partner time zones.
* Full time, in office role.