Specialist Advanced Customer Service Location

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 85,000 employees in 23 countries and generated consolidated sales of EUR 5 billion in 2024

Description Du Poste

* Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
* Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
* Gathers and shares information regarding customer production program
* Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
* Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
* Measures are not sufficient
* Manages customer packaging
* Manages customer logistics complaints

Qualifications

* Level of Education: Master’s degree (BAC+5)
* Branch Of Study: Supply chain management, Logistics management.
* Experience: 2 Years.
* Language: French and English are mandatory
* Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork
* Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique

Informations supplémentaires

Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.

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LEONI Wiring Systems Ain Sebaa S.A.