Billing Agent

Job Summary

The Billing Analyst is part of the Contract-2-Invoice team in the Swissport Business Services organization. The role is responsible for the timely and accurate execution of airline billing & e-billing procedures with meeting internal / external guidelines and agreed targets for performance and customer satisfaction. The role must collaborate with functional and operational departments on country level to streamline and standardize processes and foster continuous improvement.

Job Responsibilities

* Timely and accurate execution of contract-2-invoice procedures using the applications:
* “Flight Service Capture (FSC)” for capturing ground handling services for airline customers.
* “FiNDnet Billing (FnB)” for billing ground handling services to airline customers
* The billing analyst is responsible to conduct process tasks following defined procedures:
* Create new users within the applications after approval.
* Setup new airports / stations for service capture and billing
* Enter new aircraft type & registration for service capture.
* Setup new customer contracts for billing
* Modification of existing contracts for billing
* Configure, validate and maintain billing rules for accurate invoice generation.
* Apply regular and ad-hoc pricing increases on contracts and billing.
* Setup e-billing configurations for selected customers
* Validate executed changes (billing rules, etc.) with internal customers leveraging parallel runs and providing audit documentation.
* Appropriate and effective usage of the dedicated service request / help desk tool to create, process and close service requests after confirmation by the issuer of the request
* Recognize and communicate potential issues to responsible team leader in case of necessity.
* Continuously seek out better ways of executing processes and support process improvement initiatives
* Maintain positive work relationships with members of the Business Services team, internal customers and stakeholders from countries.
* Handle, process and resolve End-User inquiries and further escalate as needed.
* Any other tasks assigned by the superior, related to FNB and FSC process.
* Respect the pre-defined SLA.

Qualifications and Competencies

* Certificate of Secondary Education (minimum), Desirable: University degree in Business Administration or Finance, IT, or similar
* 0-4+ years of experience in similar role
* Experience in BPO/Shared Services environment is a plus.
* Good understanding of billing processes is a plus.
* Good conceptual and analytical skills in the optimization of processes
* A strong will to deliver excellent quality / service and continuously improve technical / functional skills and efficiency.
* Distinctive customer orientation and interact courteously with customers.
* Flexible work style and ability to work under pressure.
* Demonstrates the ability to work as part of a team.
* Self-starter who is performance and quality oriented
* Successfully handles most non-routine issues, escalates to team lead issues that cannot be resolved.
* Requires minimal supervision to manage daily activities and to meet deadlines.
* Good communication skills, both written and verbal.
* High proficiency in spoken and written English as the corporate language.