Operations Manager

Job Title: Operations Manager

Location: Morocco

Department: Operations

Reports to: Regional Director

Role Purpose:

To support EFS’s growth and expansion in Africa by overseeing operational activities in Morocco, Tunisia, and Nigeria. The Operations Manager will be responsible for establishing a strong local presence, ensuring best-in-class service delivery, building client relationships, and driving financial and operational performance in line with organizational goals.

Key Responsibilities

Operational Excellence

* Establish and manage a fully functional office in Morocco aligned with management’s vision and strategy.
* Develop business operations across African markets, focusing on sustainable growth.
* Ensure service delivery excellence through effective resource management, client engagement, and contract optimization.
* Manage financial performance of contracts to meet budgetary and margin expectations.
* Build in-house capabilities and deliver integrated FM services across multi-disciplined sites.
* Prepare and monitor business plans, budgets, and forecasts while ensuring value for money and contractual compliance.
* Ensure compliance with HSEQ, legal, and statutory requirements while maintaining operational standards.
* Implement a culture of continuous improvement, best practices, and innovation to enhance service delivery.

Processes, Systems & Procedures

* Develop and enforce FM policies, procedures, SLAs, and KPIs consistent with EFS standards and client requirements.
* Monitor and improve processes, systems, and procedures to ensure accuracy, efficiency, and customer satisfaction.
* Ensure compliance with internal processes across HR, HSEQ, Finance, IT, Procurement, and Operations.

Leadership & People Management

* Lead, motivate, and develop a professional team, providing clear direction and support.
* Monitor staff performance, set objectives, and conduct annual performance reviews.
* Promote teamwork, customer service excellence, and knowledge-sharing across teams.
* Drive change management initiatives, cost optimization, and performance improvement strategies.

HSEQ Management

* Ensure compliance with HSEQ standards and regulatory obligations.
* Embed a strong safety culture across all sites and operational activities.

Education & Qualifications

* Bachelor’s degree in Facilities Management, Engineering, Business, or a related field (mandatory).
* HSEQ certification/diploma (preferred).

Experience

* Minimum 4 years of management experience in facilities management within technically complex, multi-disciplined environments.
* Proven experience in strategic management, budgetary responsibility, and contract administration.
* Strong commercial mindset with experience in driving financial performance.

Skills & Competencies

* Excellent customer service orientation with strong stakeholder management skills.
* Highly organized with strong administrative and time management abilities.
* Strong leadership and change management capabilities with a motivational approach.
* Excellent communication and presentation skills (written and verbal).
* Proficiency in MS Office (Excel, Word, PowerPoint, Access) and good understanding of CAFM/BMS systems.
* Fluent in English (spoken and written); additional language skills will be an advantage.