Product Support Specialist

We are seeking remote Product Support Specialist to join our team in Morocco.

Requirements:
* 3+ years of SaaS customer service or call center experience 
* 3+ years of Technical Support experience 
* Experience with writing SQL queries and understanding complex data models 

Responsibilities:
* Ability to analyze API requests and responses 
* Excellent written and verbal communication skills 
* Ability to multitask and prioritize issues 
* Strong computer and troubleshooting skills 
* Strong communication and collaboration skills 
* Bilingual is a bonus - but not required (French/Italian) 

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.