Help Desk Specialist – On-Site

Help Desk Specialist – On-site

Job Description

IO Solutions is looking for a Helpdesk Specialist to work on-site at our Casablanca office. The Helpdesk Specialist will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or shipped to, employees. The Helpdesk Specialist must be able to prioritize tasks, document actions taken, and actively resolve requests.

What We Offer

* A dynamic and welcoming work environment
* A multicultural team that makes you feel stimulated and appreciated
* A real opportunity to build a rewarding career through our Advancement Program

Responsibilities

* Provide timely first and second-level technical support for desktop hardware, software, and peripherals within predefined SLA’s.
* Serve as the first point of contact for employees seeking technical assistance
* End-End computer asset management, including the preparation, and shipping of computers and peripherals for both onsite and work-from-home users.
* Maintain inventory of all peripherals, software installations and licenses
* License and access management for corporate applications and services and audit when requested
* Install, configure, and maintain operating systems, software applications, and system updates.
* Perform root cause analysis to identify recurring technical problems and develop solutions.
* Assist with network issues, including LAN/WAN, Wi-Fi, and VPN.
* Collaborate and participate with IT team members on projects, upgrades, and implementations.
* Maintain accurate records of issue resolution using the company’s ticketing system.
* Provide remote support and troubleshooting for users working from home or onsite.
* Ensure compliance with IT policies, security protocols, and best practices.
* Perform routine maintenance and inspections to ensure optimal performance of equipment.
* Perform any other related tasks.

Qualifications

* A diploma or degree in computer science, engineering, networking, infrastructure, or a related field or equivalent work experience.
* 1-2 years of experience in a helpdesk/desktop support or similar role.
* Strong knowledge of Windows operating systems.
* Experience with Active Directory, group policies, and user account management.
* Familiarity with remote desktop tools and support software.
* Ability to multitask in a fast-paced space.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Professional telephone/email talent and etiquette.
* Ability to work independently and as part of a team.
* Must be flexible concerning working hours & business needs.
* Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
* Fluent in French is an asset.

Benefits

* Dynamic and challenging work environment
* Career Advancement program