Guest Experience Representative - Remote

About The Flex

At The Flex, we’re on a mission to transform the global rental experience.

Renting a home should be as easy as buying something on Amazon — simple, fast, and borderless.

Our proprietary Property Management System (PMS) powers this vision, creating seamless guest experiences and hassle-free operations for landlords.

We’re building a dynamic team of A-Players — ambitious, proactive individuals who thrive in fast-moving, high-growth environments.

Position: Guest Experience Representative

As a Guest Experience Representative at The Flex, you’ll be the face of our brand for both guests and landlords.

You’ll ensure every interaction — from booking to checkout — is smooth, personal, and professional.

You’ll handle inquiries, support reservations, and use our in-house PMS tools to deliver efficient, five-star service.

This role is ideal for someone who is empathetic, detail-oriented, and passionate about hospitality and tech.

Key Responsibilities

* Guest Support: Respond promptly to guest and landlord inquiries via email, chat, and phone.
* Booking Assistance: Manage reservations, check-ins, and check-outs using our PMS.
* Issue Resolution: Investigate and resolve guest issues quickly while ensuring a positive experience.
* Knowledge Management: Record guest feedback and solutions to help improve processes.
* Collaboration: Work closely with operations and tech teams to flag recurring issues and suggest improvements.
* Upselling & Retention: Identify opportunities to enhance guest stays and strengthen relationships with returning guests and landlords.

What We’re Looking For

* Excellent written and verbal communication skills.
* Previous customer service experience — ideally in hospitality, real estate, or tech.
* Ability to multitask and stay calm under pressure.
* Tech-savvy, with experience using PMS, CRM, or chat systems.
* Problem-solving mindset, with empathy and patience.
* Fluent in English; additional languages are a strong plus.

Why Join The Flex

* Be part of a company redefining the global rental experience.
* Work with a supportive, ambitious, and international team.
* Clear path for career growth as we scale globally.
* Competitive compensation package.
* Remote-first, flexible work environment.