Gestionnaire Relation Client

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Le Gestionnaire relation client traite les demandes clients reçues par téléphone et par email.

Tâches Principales

* Veiller à la bonne réception des appels conducteurs ou gestionnaires de parc cet à la bonne compréhension des problématiques évoquées.
* Fluidifier les prises de rendez-vous prestataires.
* Coordonner les mises à disposition de véhicules de remplacement.
* Traiter les réclamations clients en liaison avec le service réclamation
* Création des accords des missions de l'agent administratif en collaboration avec le prestataire dédié.
* Validation des factures des véhicules de remplacement de l'assistance.
* Préparation des autorisations de sortie du territoire marocain.
* Préparation des procurations spéciales (Finalisation du PV d'accident, récupération de carte grise auprès des autorités, récupération du véhicule de la fourrière...).

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

* ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.