Facility Coordinator

Key Responsibilities

Soft Services Management

* Coordinate and oversee soft services delivery across assigned locations
* Monitor service provider performance to ensure compliance with service level agreements
* Conduct regular site inspections to maintain quality standards
* Coordinate regular maintenance activities with service providers

Site Operations

* Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner
* Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers
* Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
* Keep accurate and update records of seating plan
* Process and control purchase orders, invoices and work orders
* Support the completion of reports and documentation to meet required deadlines

Administrative Support

* Support Regional Facilities Manager with administrative tasks as required
* Prepare regular reports on facilities operations and performance
* Maintain accurate records of all facilities related activities
* Track and report on consumable usage and inventory levels

Customer Service

* Deliver excellent customer service to meet client expectations
* Build and develop effective relationships with customers at all levels

HSE, Security & Quality

* Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
* Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same
* Monitor and maintain office and badge consumables in line within agreed stock levels
* Carry out site induction for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment
* Understand & actively support the Quality Management program

Qualifications

* Previous experience managing or working in facilities management is required, ideally in office environments
* Experience with soft services coordination
* Demonstrated track record of successfully managing service providers
* Experience with facilities helpdesk systems preferred