Customer Support Executive

We’re looking for a Customer Service Executive who is passionate about delivering excellent customer experiences and enjoys engaging with people from diverse backgrounds. If you have a keen eye for detail, strong communication skills, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

1. Customer Service & Support

* Attend to walk-in customers, providing product information, demonstrations, and assistance.
* Handle inbound and outbound calls, as well as inquiries via email, CRM, live chat, and in-person interactions.
* Conduct welcome calls for newly registered or newly purchased Independent Representatives (IRs).
* Ensure prompt and effective resolution of customer issues and complaints.
* Assist IRs with account registration and virtual account usage.
* Promote existing and newly launched products, campaigns, and incentives through telemarketing.
* Support logistics by contacting customers on undelivered or returned shipments, and coordinating with relevant teams on stock updates.
* Liaise with regional offices (KL, UAE, HK, Morocco) on commission, payment, genealogy, and compliance matters.
* Coordinate with IT and Finance teams to resolve system, transaction, and payout issues.
* Provide assistance during local and international events or expos.

2. Handling Customer Requests

* Log, track, and follow up on customer requests and complaints efficiently.
* Handle refund and product exchange discussions with IRs and their uplines.
* Verify and validate required documents for all customer requests.
* Conduct call verifications and Know-Your-Customer (KYC) checks according to market requirements.
* Keep customers informed on the progress and outcomes of their requests.

3. Reporting

* Prepare and submit monthly performance and activity reports to the supervisor.

4. Other Responsibilities

* Perform ad-hoc tasks such as translation, proofreading, preparing legal letters, and providing after-sales support when needed.

Qualifications

* Diploma or higher in any discipline.
* 1–2 years of customer service experience; prior experience in a Call Centre or Direct Selling/MLM environment is an advantage.
* Multilingual – able to communicate effectively in English and other languages.
* Excellent communication and interpersonal skills.
* Strong problem-solving, multitasking, and coordination abilities.
* Willing to work on shifts and travel when required.