Customer Success Manager

We’re Founders Arm, and we’re looking for a Customer Success Manager to join our growing team. In this role, you’ll ensure our clients enjoy a seamless experience from onboarding to ongoing partnership. The ideal candidate is proactive, relationship-driven, and passionate about helping clients succeed.

Key Responsibilities:

* Conduct onboarding calls via Zoom and guide clients through setup and best practices
* Manage 10–16 new client onboardings per month and perform monthly check-ins
* Identify potential client issues early and coordinate with technical or support teams for quick resolution
* Maintain detailed CRM records and follow-ups to ensure a smooth client journey
* Proactively suggest product improvements or new features to enhance customer satisfaction and retention

Requirements:

* 3–5 years of experience in Customer Success or Account Management (beyond basic support roles)
* Excellent English communication and strong presentation skills on Zoom
* Highly organized, personable, and capable of managing multiple client accounts efficiently
* Experience working with U.S.-based clients, preferably in tech, SaaS, or service-based companies
* Commitment to professionalism, empathy, and collaboration within a global team
* Availability to work U.S. time zones

Benefits:

* Fully remote position
* Competitive compensation
* Collaborative, growth-focused environment
* Opportunity to make a real impact with an expanding company

Ready to join us? Apply now to become the next Customer Success Manager at Founders Arm and help us deliver exceptional experiences to our clients worldwide.