Customer Experience Advisor - Marrakech - English Only

Job Title:

Customer Experience Advisor (M/F) – English Speaker – Marrakech

The Opportunity at a Glance

We’re looking for passionate Customer Experience Advisors to join our team in Marrakech!

Enjoy performance bonuses, exclusive benefits, and real career growth opportunities.

Ready to be part of something exciting? Apply now!

Want to know more? Keep reading…

Join a Team that Turns Every Call into an Opportunity 🎯

Who We Are

Concentrix is a global leader operating in more than 70 countries.

We specialize in enhancing customer experience and optimizing business processes, helping global brands transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your Mission as a Customer Experience Advisor

As a key member of our Customer Service team, you will:

* Support our customers: Deliver exceptional service by handling inquiries via phone, email, or chat.
* Solve problems: Identify and resolve requests or issues efficiently to ensure client satisfaction.
* Build loyalty: Provide tailored solutions that strengthen trust and long-term relationships.
* Drive improvement: Share customer feedback to continuously enhance our processes and services.

What We Offer

At Concentrix, we believe in recognizing and rewarding our talent.

Here’s what makes this opportunity unique:

💰 Attractive Compensation & Performance Incentives

* Language bonus for our multilingual Game-Changers.
* Attendance and performance bonuses, including a special Eid El Adha bonus.

🏥 Outstanding Benefits

* Comprehensive health insurance and supplementary retirement plan after one year.
* Flexible scheduling and the option to work from home after the integration period.
* Free access to our on-site gym.
* Company-provided transportation for your safety and convenience.

🚀 Continuous Growth

* Ongoing training programs to strengthen your skills and advance your career.
* A dynamic workplace with themed events, gifts, and celebrations throughout the year.

Who We’re Looking For

We’re on the hunt for passionate, curious, and customer-driven Game-Changers who:

* Are fluent in English, both written and spoken. 🗣️
* Have excellent communication, organization, and problem-solving skills. 💡
* Are tech-savvy and eager to learn new digital tools. 🖥️
* Thrive on challenges and are committed to creating positive customer experiences. 🌟

Our Recruitment Process

1. Online Assessments (1 hour):
2. Once you apply, you’ll receive an email invitation to complete a set of interactive online tests designed to showcase your linguistic, technical, and behavioral strengths.
3. Phone Interview:
4. A first conversation with one of our recruiters to get to know you better and introduce Concentrix.
5. On-site Interview:
6. A deeper discussion to validate your skills, motivations, and cultural fit.

Ready to Take on the Challenge?

Join the Concentrix adventure — where innovation meets excellence and every interaction creates value! 🚀

Location:

Marrakech

Language Requirements:

English (Required)

Time Type:

Full-time