Customer Service Representative (Morocco, Casablanca)

Role Overview

We are on the search for a Customer Service Representative, to join our Hilti Morocco team. This individual will be responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti's commitment to providing seamless and high-quality support to its customers.

About Hilti

With over 75 years of heritage and a global reputation for pioneering products and exceptional service, Hilti is a place where you can showcase your skills and make a significant impact. Join our team of over 32,000 professionals in more than 120 countries and be a part of our legacy.

Role Responsibilities

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally.

What We Offer

Show us what you’re made of, and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What You Need Is

To be successful in this role, you will need:

* 2-3 years of customer service experience in a fast-paced environment (Inbound Call Center).
* Proficiency in Arabic, French and English.
* Strong computer skills ideally in SAP and CRM systems (intermediate to advanced).
* Excellent telephone manner.
* High commitment to customer satisfaction and continuous improvement.
* Self-motivated, energetic, and adaptable to changing priorities.
* Strong problem-solving skills, with the ability to handle complaints effectively and professionally.
* Team-oriented mindset with a customer-focused approach and a willingness to explore personal growth potential.

Why You Should Apply

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally and when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.

We look forward to receiving your application!