Customer Service Representative

About Foorsa

Foorsa (فرصة) is Morocco’s #1 study-abroad agency — helping thousands of students achieve their dream of studying in China 🇨🇳 and beyond. With offices in Rabat and China, our mission is to guide every student step by step — from choosing a university to settling in abroad.

We’re growing fast 🚀 and looking for passionate, empathetic Customer Service Representatives to join our vibrant team!

🎯 Your Mission

As a Customer Service Representative, you’ll be the friendly face (and voice!) of Foorsa — guiding students through every stage of their journey.

🧭 You will:

* Handle student inquiries.
* Guide students step-by-step from application to visa and travel
* Follow up with assigned students to ensure smooth onboarding
* Solve problems efficiently and communicate updates clearly
* Collaborate with the Sales, Admissions, and Marketing teams

💡 What We’re Looking For

✅ Excellent communication in Arabic, and English (French is a plus🇫🇷)

✅ A caring and patient personality — students come first

✅ Strong organizational skills and attention to detail

✅ Comfort with digital tools (CRM, Google Workspace, Respond.io)

✅ Experience in customer service or education (preferred but not required)

🎁 What You’ll Gain

✨ Competitive salary + performance bonuses

✨ Continuous training & career growth opportunities

✨ A dynamic, multicultural team

✨ The joy of helping students change their lives 🌏