Customer retention specialist (en) - Fès

Description De L'offre D'emploi

We are seeking passionate Customer Retention Specialists to join our dynamic team. As a Customer Retention Specialist, you will be responsible for maintaining and enhancing customer satisfaction while identifying opportunities for retention.

Responsibilities

* Handle inbound and outbound calls to address customer retention inquiries.
* Identify reasons for customer churn and propose tailored solutions to retain customers.
* Build trusted relationships with customers to ensure ongoing satisfaction.
* Collaborate closely with technical and sales teams to proactively resolve customer issues.
* Availability to work full time according to the following schedule

Compétences et expérience requises

* Previous experience in a similar role, preferably in the telecommunications industry.
* Excellent verbal and written communication skills.
* Ability to effectively manage stressful situations and resolve conflicts.
* Results-oriented with a strong ability to achieve and exceed retention goals.

Benefits

* An hourly rate paid training from the first month.
* An open-ended contract and Social security.
* A very enticing attendance bonus.
* A Roofless performance bonus system.
* Private free health care with a very competitive rate.
* Free door to door transportation for shift ends.
* Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).