Customer Quality Engineer

#Skillcheck :

* BAC +5/ Engineer Diploma.
* 1 to 2 years of experience in the Automotive industry.
* Customer oriented abilities & Data analysis spirt.
* Strong autonomy, excellent time management, and effective leadership skills.
* A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
* Knowledge of SAP & Customer portals.
* Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why’s…).
* Good communication and negotiation skills.
* Perfect command of spoken and written English.

#Challengecheck:

* Responsible for the complaints and escalations handling process
* Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
* Constantly inform members of the administration and production teams of complaints received.
* Gather all relevant information to resolve and settle customer complaints in a timely manner.
* Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
* Sorting activity Management.
* Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
* Knowledge of SAP, customer portals…

*The candidate should be based in the Oriental Region.

NB : Human Resources Department « Conformément la loi 09-08 relative à la protection des données à caractère personnel, le traitement de votre candidature est soumis à l’autorisation accordée par la CNDP sous la référence n° A-RH-934/2024, vous disposerez d’un droit d’accès, de rectification et d’opposition au traitement de vos données personnelles. »