Customer Quality Engineer

Skillcheck :

* BAC +5/ Engineer Diploma.
* 1 to 2 years of experience in the Automotive industry.
* Customer oriented abilities & Data analysis spirt.
* Strong autonomy, excellent time management, and effective leadership skills.
* A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
* Knowledge of SAP & Customer portals.
* Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why’s…).
* Good communication and negotiation skills.
* Perfect command of spoken and written English.

ChallengeCheck:

* Responsible for the complaints and escalations handling process
* Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
* Constantly inform members of the administration and production teams of complaints received.
* Gather all relevant information to resolve and settle customer complaints in a timely manner.
* Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
* Sorting activity Management.
* Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
* Knowledge of SAP, customer portals…