Bilingual team manager (fr/en) - Rabat

Description De L'offre D'emploi

As a Team Manager, your main tasks will be to:

* Coach and support a team of Customer Advisors in achieving their objectives.
* Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
* Ensure that the quality of service provided to customers is excellent and efficient.
* Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
* Continuously evaluate the team's performance, establish training needs and monitor career development.
* Ensure team members' attendance and discipline.
* Ensure the achievement of performance targets (Internal & External).
* Produce reports and statistics required to monitor business activity.

Compétences et expérience requises

Education And Qualifications

* Minimum 2 years higher education in marketing, management, finance or other.
* Proven experience as a Team Manager in the customer service field.

Skills Required

* Excellent fluenty in French and English.
* Proficiency in office automation tools.
* 24hours availability.
* A spirit of collaboration and partnership with the various people involved in operations.
* Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques.

Benefits

* A permanent contract with social security.
* An attendance bonus
* Private health insurance with attractive reimbursement rates.
* Free transportation.