Bilingual customer service representatives (fr/en) - Rabat

Description De L'offre D'emploi

* Handling incoming and outgoing calls from French and English-speaking customers.
* Handling order-related queries (placing, tracking, amending, cancelling).
* Providing personalised customer support throughout the order cycle.
* Monitor delivery times and alert customers to any problems.
* Providing clear, up-to-date information to customers.
* Handling complaints or incidents relating to products or orders.
* Escalate complex cases to the relevant departments (technical, logistics).
* Follow up until resolution and customer satisfaction.

Compétences et expérience requises

* Good level in french and English
* First experience in a call center is preferable

Benefits

* Paid training from day one
* A permanent contract
* Social security coverage
* Unlimited bonuses
* Private health insurance with attractive reimbursement rates
* Free transportation provided