Bilingual customer service representatives (FR/EN) - Rabat

Description De L'offre D'emploi

* Handling incoming and outgoing calls from French and English-speaking customers.
* Handling order-related queries (placing, tracking, amending, cancelling).
* Providing personalised customer support throughout the order cycle.
* Monitor delivery times and alert customers to any problems.
* Providing clear, up-to-date information to customers.
* Handling complaints or incidents relating to products or orders.
* Escalate complex cases to the relevant departments (technical, logistics).
* Follow up until resolution and customer satisfaction.

Compétences et expérience requises

* Fluently in English and French with excellent oral and written communication skills.
* Experience in a call centre or telephone customer relations (a major advantage).
* Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).
* Customer service skills, active listening, stress management.
* Ability to multi-task and meet pre-established objectives.
* Excellent organizational skills and sense of priorities.

Benefits

* An hourly rate paid training from the first month.
* An open-ended contract and Social security.
* A very enticing attendance bonus.
* Private free health care with a very competitive rate.
* Free door to door transportation for shift ends.
* Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).