Bilingual Customer Service Representative (Future Opportunities)

Languages: Fluent French & English (mandatory)

Type: Future Offshore Opportunities with International Clients

About the Role

We are hiring Customer Service Representatives in Morocco to support our international e-commerce and corporate clients. You’ll engage with customers across channels to deliver clear, accurate, and professional support.

Responsibilities

* Handle customer inquiries via phone, chat, or email
* Provide accurate product or service information
* Resolve customer issues effectively and professionally
* Maintain detailed case records and quality standards
* Contribute to a positive customer experience

Requirements

* Previous experience in customer service or call center roles
* Fluency in French and English (spoken and written)
* Strong communication, empathy, and problem-solving skills
* Reliable internet and professional workspace
* Flexibility to work international time zones

Interview & Hiring Process

1. Apply via LinkedIn and include your updated resume
2. Initial screening with an MS2 Bilingual (language and fit assessment)
3. Client interview with the international partner
4. Offer and onboarding, including client-specific system training