Application Support Engineer L2

Founded in 1990, SQLI is a European digital services group operating in 12 countries, with a 20-year presence in Morocco (Rabat, Oujda, and Casablanca).

Our creative and technical teams are committed to delivering unique and engaging experiences to clients, users, and consumers by leveraging the best technologies and methodologies, alongside strong expertise and values.

In 2022, SQLI Group achieved a revenue of €246 million. SQLI Morocco now has more than 700 digital enthusiasts on board.

Your Role

As a Level 2 Application Support Engineer, you will work closely with both business and technical teams for our international clients. Your main focus will be resolving application incidents and analyzing technical issues, with a strong emphasis on service quality.

Your responsibilities will include:

* Handling Level 2 incident tickets (analysis, diagnosis, resolution, or escalation to L 3)
* Monitoring critical incidents and proactively communicating with end-users
* Performing application maintenance tasks and recurring monitoring activities
* Documenting procedures and contributing to continuous improvement efforts
* Collaborating with development, operations, and business teams

Your Profile

* Master’s degree in IT or equivalent
* Minimum 5 years' experience in a similar role (application support, operations, MCO…)
* Fluent in English, both spoken and written
* Strong analytical skills, attention to detail, and customer-oriented mindset

Technical Skills (preferred)

* Strong command of SQL
* Solid knowledge of Linux environments
* Familiarity with monitoring tools: Dynatrace, Splunk, Datadog…
* Experience with ticketing systems: Jira, Service Now
* Understanding of REST and microservice architectures
* Knowledge of web formats and protocols: JSON, XML, HTTP, SOAP, etc.
* Basic knowledge of development (Java, HTML/CSS/JavaScript) is a plus
* Familiarity with CI/CD tools: Jenkins, GitLab

Soft Skills

* Excellent communication skills with a keen eye for detail
* Ability to communicate effectively with both technical and business stakeholders
* Passion for digital and e-commerce technologies; a proactive "can-do" attitude
* Analytical mindset, problem-solving abilities, and strong organizational skills
* Customer service focused, stress-resilient, and team-oriented
* Fluent in English, French is a plus
* Pragmatic, motivated, and non-dogmatic mindset

Why Join SQLI?

* Be part of a human-sized company that prioritizes employee growth and well-being
* Contribute to major digital transformation projects in a modern, supportive, and high-performing environment
* Enjoy fast-track career development, continuous learning, and personalized growth opportunities

Ready for your next challenge?

Join SQLI Morocco and let's build tomorrow’s digital experiences together.