We are currently searching for a Technical Support Manager to support our business development in Morocco. This is for our Smart Home brand IMOU (Pronounced: I-Moe).

1, Who Are We?

IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1.Offline and online training work

* Trainees: sales team, distributors, resellers, installers, and promoters.
* Typical training scenarios: new product launches, new customer development, quarterly regular training

2.Online technical question answering

* Service objects: distributors, resellers and installers
* Deal with typical problems: installation problems, links, video playback, etc.
* Processing method: Facebook, phone, chat software.

3.Offline technical support

* Service object: distributors, resellers and installers
* Typical scenario: Resolve technical problems on site and resolve product quality issues

4.Translation

* Sorting out localized user guidance materials
* General issues, quick installation manuals in local language, and operation video shooting

5.Product promotion

* Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
* Main role: product presentation, technical solutions, sample booth setting

6.App operation and promotion:

* Partner App: update the product material, promote the App to resellers and installers

Job Requirement

* 3-year experience in the technical support position .
* Have deep knowledge in IT/CCTV/Technology products.
* Familiar with CCTV ,smart home ,wifi Camera industry.

Qualifications

* Bachelor degree of technical or related field;
* Good English and Arabic reading, writing and speaking;
* Good interpersonal, written oral communication and presentation skills;
* Customer-oriented;
* Accustomed to frequent business trips.