Team Manager casablanca

As Team Manager, Your Main Tasks Will Be To

* Coach and support a team of Customer Advisors in achieving their objectives.
* Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
* Ensure that the quality of service provided to customers is excellent and efficient.
* Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
* Continuously evaluate the team's performance, establish training needs and monitor career development.
* Ensure team members' attendance and discipline.
* Ensure the achievement of performance targets (Internal & External).
* Produce reports and statistics required to monitor business activity.