Talent Pool - Store Supervisor - Morocco - Laayoune

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

• Meeting or exceeding store sales and profit targets

• Managing all resources within the store to provide a leading consumer experience

• Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

• Support the Store Manager with the commercial success of the Store in the by: -

o Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)

o Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed

o Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor

o Scheduling team to properly serve consumers, drive sales and execute tasks

o Ensuring the legal and financial integrity of the store

• Ensure in-store Brand execution according to established standards and directives

• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge

• Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience

• Lead and coach the store team on all omnichannel related sales tools

• Lead and coach our store team on the digital consumer journey in the store

• Manage all store operations in a systematic and efficient manner, as per established policies and procedures

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis

• Ensure cash register transactions are processed quickly and accurately

• Lead and implement all applicable loss prevention policies and procedures

• Maintain a safe and productive shopping and working environment

• Comply with all operational policies and procedures and ensure the store team members also comply

• Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.

• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute

• Actively maximizing sales and minimizing loss

• Keeps an up-to-date awareness of our competitors

• Implements improvements to operations and processes contributing to the performance of the store

• Ensure all Omni channel services are managed with operational excellence

• Collaborate productively and respectfully with team members

• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance

• Seek coaching and learning opportunities to continually improve your performance

• Complete all applicable training programs and effectively apply the learning on the job

• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all

• Manage the recruitment and training of store team members

• Ensure all HR policies and procedures are adhered to

• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance

• Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

• Complete all applicable training programs and effectively apply the learning on the job

• Seek coaching and learning opportunities to continually improve own performance

AUTHORITIES:

• Not Applicable

KEY RELATIONSHIPS:

• Customers

• Peers

• Store Manager

• District Manager

• Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)

• Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Store Management competencies

MINIMUM QUALIFICATIONS:

• Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment

• A minimum of 12 months of Supervisory/Team Leader experience

• Intermediate numeracy and literacy and advanced verbal communication skills