We’re Hiring: Technical Support Executive – (Morocco)

Location: Casablanca (Warehouse + Merchant Sites)

Company: POS10 Technologies SARL

Industry: POS Devices | Logistics | Field Technical Support | Fintech & Telecom Operations

About POS10 Technologies SARL

POS10 Technologies SARL is a POS machine service provider supporting regulated payment companies

with secure and reliable deployment solutions. As a partner to Pay10, we manage the end-to-end POS

device lifecycle, including import, configuration, deployment, and ongoing technical support, ensuring

smooth and compliant payment operations.

Role Overview

We are hiring a hands-on Technical Support Executive responsible for device preparation, field

troubleshooting, and lifecycle management of POS devices.

This is a need-based field-focused role with strong ownership of device performance and issue

resolution.
Key Resp

o

nsibilities

• Manage warehouse device readiness, including receiving shipments, performing quality checks,

and verifying serial numbers/IMEI and accessories

• Configure devices for deployment, including SIM setup, connectivity testing, and system/application readiness

• Ensure all devices are fully tested and deployment-ready before dispatch

• Handle on-site technical support and complaint resolution, including Connectivity and network

issues and Hardware / Software Knowledge / System Errors

• Perform device replacement and swap management, and coordinate repair cycles with

warehouse and operations teams

• Track device lifecycle status (Active / Faulty / Replaced)

• Escalate complex issues to higher technical support and track resolution until closure

• Maintain accurate inventory and device tracking, including serial numbers, IMEI mapping, and

merchant allocation

• Ensure alignment between warehouse and field inventory records

• Prepare daily/weekly reports covering installations, issues resolved, replacements, and pending

tasks

What We Are Looking For

Diploma / Bachelor’s in IT, Electronics, Telecom, or related field

5–7 years of experience in POS support, telecom field operations, or device installation roles

Strong troubleshooting and hands-on technical skills

Understanding of SIM-based devices, connectivity, and basic networking

Ability to work independently in field environments

Strong ownership, discipline, and reporting capability

Ability to work under pressure in a fast-paced, deadline-driven environment

Preferred Experience

Experience with POS devices or payment terminals

Telecom field experience (SIM, routers, device installation)

Exposure to fintech, banking, or payment device environments

Morocco experience preferred

Additional Requirements

Valid Morocco driving license

Preference will be given to candidates with own transport (Bike/Car)